TOPSY – Privacy Policy

TOPSY (“we”, “our”, “us”) operates a mobile application and online platform that provides ride-hailing, parcel delivery, and related services (“Services”).
We value your privacy and are committed to protecting your personal data in accordance with the Data Protection Act, 2012 (Act 843) of Ghana.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the TOPSY app, website, and services.
1. Information We Collect

We collect the following categories of information:

1.1 Personal Information

Full name

Phone number

Email address

Profile photo

Gender (optional)

Identification documents (for drivers)

Vehicle information (for drivers)

1.2 Location Information

Real-time GPS location while using the app

Pickup & drop-off locations

Delivery addresses

1.3 Payment Information

Mobile money details (MTN MoMo, Vodafone Cash, AirtelTigo Money)

Card information via third-party payment processors

Billing history

1.4 Usage Data

Device details (model, OS version, device ID)

App interaction logs

Crash reports

IP address

1.5 Communication Data

Chat messages between riders, drivers, and support

Call history (masked via in-app calling)

Support tickets

1.6 Delivery Data

Sender and receiver names

Delivery notes

Package details (non-sensitive)

2. How We Use Your Information

We use your data to:

2.1 Provide and Improve Services

Match riders with drivers

Facilitate deliveries

Process payments

Provide real-time tracking

Improve app performance and experience

2.2 Safety & Security

Verify driver identity

Prevent fraud and unauthorized access

Monitor ride and delivery activities

Support dispute resolution

2.3 Communication

Send ride and delivery notifications

Send payment receipts

Provide customer support

Inform users about updates and promotions

2.4 Legal Compliance

Meet obligations under Ghana’s Data Protection Act

Respond to legal requests from authorities

3. Sharing of Information

We may share your data with:

3.1 Drivers & Riders

Pickup and drop-off details

Name and contact (partially masked)

3.2 Third-Party Service Providers

Payment processors

SMS/Email service providers

Cloud hosting providers

Analytics tools

3.3 Law Enforcement

When required by court order, police request, or legal obligation

We do not sell your personal information to third parties.

4. Data Storage & Security

We implement strong security measures to protect your data, including:

Encryption (at rest & in transit)

Secure servers and firewalls

Access control and authentication

Regular audits and monitoring

Despite these measures, no system is 100% secure. We will notify affected users in case of a data breach as required by Ghanaian law.

5. Retention of Data

We retain your data only as long as necessary:

Account information – as long as your account is active

Transaction records – minimum required by law

Deleted accounts – anonymized or removed within reasonable time

6. Your Rights Under Ghana’s Data Protection Act

You have the right to:

Access your personal information

Request correction of incorrect data

Request deletion of your data

Withdraw consent

Object to processing

File a complaint with the Data Protection Commission (DPC) – Ghana

To exercise your rights, contact us at:
Email: [Insert Support Email]
Phone: [Insert Support Phone]

7. Cookies & Tracking Technology

We may use cookies and similar technologies for:

App performance

User behavior analysis

Authentication

Preferences storage

You can disable cookies in your device settings.

8. Children’s Privacy

TOPSY is not intended for children under 18 years.
We do not knowingly collect information from minors.
Drivers must be at least 21 with valid documents.

9. International Data Transfers

Your information may be stored or processed outside Ghana by trusted third-party providers.
We ensure proper safeguards are applied to protect your data.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted with a new “Last Updated” date.
Continued use of TOPSY means you accept the updated policy.

11. Contact Us

If you have questions or concerns, contact us:

TOPSY
Email: 
Phone: 
Address: